How To Fix The Browser Security Error

Starting in September of 2020, KPA Flex is discontinuing support for TLS 1.0 and 1.1 in favor of TLS 1.2. These outdated protocols are insecure and are being discontinued by many other groups (such as Microsoft 360 starting in October).

NOTE: KPA Flex began showing full screen warnings on every page starting in early August. An email was also sent to IT groups several weeks in advance.

If you are unable to connect, you may see an error message like this:

To fix this error, you need to enable TLS 1.2 in your browser settings. Here’s how…

1) Click the settings icon at the top-right, then click “Internet Options”:

2. Click the “Advanced” tab and scroll to the very bottom.

3. Check “Use TLS 1.2” then click “Apply”:

4. Now restart your computer and you will be able to connect to KPA Flex.

If you are unable to change these settings, they may be controlled by your company’s IT group. You will need to contact your IT group for assistance.

Please contact [email protected] with any questions.