Camera Permissions (iOS / Android)

The first time you attach a photo or use the code scanner, the device will ask you for permission.  Press “Allow”.

If you accidentally denied permission and would like to allow it, follow these steps.


  • On your device, open the main Settings app
  • Tap Apps or Application Manager (depending on your device, this may look different).
  • Tap “KPA Flex”
  • Tap Permissions
  • Set the “Camera” permission to “On”

iPhone and iPad

  1. Open the main Settings app
  2. Scroll down to “KPA Flex”
  3. Make sure Camera is set to “On” (green)

Still Having Trouble?

If your permissions are setup correctly then here are some general troubleshooting tips:

  • Make sure nothing is physically blocking the camera (e.g. a phone case)
  • Try opening the Camera app to verify the camera is functioning correctly
  • Make sure you have the latest version of the KPA Flex app
  • Try restarting your device
  • Make sure you’re not out of storage space

Also, you can submit your error logs and our support team can help troubleshoot. Here’s how:

  • Open the KPA Flex app
  • Press the “?” icon (at the top-right)
  • Press “Submit Error Logs”
  • Press “Yes, Upload”
  • Once you’ve submitted your logs, submit a support ticket or shoot us an email at [email protected]